What Types Of Personal Information Do We Gather About Our Customers?
Information You Give Us: We receive and store any information you enter on our web site or give us in any other way. You provide most such information when you search and buy. However, you also provide such information when you participate in a contest, promotion or questionnaire, sign up for a newsletter, or communicate with customer service. For example, you provide information when you: place an order through BoneSTRONG.com; communicate with us by email, phone, or otherwise; complete a questionnaire or a contest entry form; apply for a promotion; and share information with our Tell-A-Friend Program.
As a result of those actions, you might supply us with such information as your name, address, and phone number; credit card information; people to whom purchases have been shipped, including addresses and phone numbers; e-mail addresses of friends and other people; and content of e-mails to us. You can choose not to provide certain data, but then you might not be able to take advantage of many of our features and promotions. We use the information that you provide for completing your order, responding to your requests, improving our site and communicating with you.
Automatic Information: We receive and store certain types of information whenever you interact with our web site. For example, like many web sites, we use "cookies," and we obtain certain types of information when your web browser accesses BoneSTRONG.com. Examples of the information we collect and analyze include the internet protocol (IP) address used to connect your computer to the internet; login; e-mail address; password; computer and connection information such as browser type and version, operating system, and platform; purchase history; the full Uniform Resource Locator (URL) clickstream to, through, and from our web site, including date and time; and cookie number. During some visits we may use software programs to measure and collect visit information, including page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page. A number of companies offer utilities designed to help you visit web sites anonymously and you should be aware that these tools exist.
E-mail Communications: To help us make e-mails more useful, we can receive a confirmation when you open e-mail from BoneSTRONG.com, as long as your computer supports such capabilities. If you do not want to receive e-mail or other mail from us, please adjust your Account Preferences.
Information from Other Sources: We might receive information about you from other sources and use it to supplement our information. Examples include: updated delivery and address information from our carriers, which we use to deliver your next purchase more easily; account information; search results and links, including paid listings; and credit history information from credit bureaus, which we use to help prevent and detect fraud.
Do We Share the Information We Receive? Information about our customers is an important part of our business, and we do not sell it to others. Occasionally, we employ other companies and individuals to perform functions on our behalf. Examples include fulfilling orders and promotional offers, delivering packages, sending postal mail and e-mail, removing repetitive information from customer lists, analyzing data, providing marketing assistance, providing search results and links (including paid listings and links), processing credit card payments, and providing customer service. Other companies and individuals have access to personal information needed to perform their functions, but may not use it for other purposes.
How Secure Is My Information? BoneSTRONG.com protects the security of your data during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input. We display only the last five digits of your credit card numbers when confirming an order. Of course, we transmit the entire credit card number to the appropriate authorities during order processing. It is important for you to protect against unauthorized access to your password and to your computer. Be sure to sign off when finished using a shared computer.
Conditions of Use, Notices, and Revisions: If you choose to visit BoneSTRONG.com, our visit and any dispute over privacy is subject to this Policy and our Conditions of Use, including limitations on damages, arbitration of disputes, and application of the law of the state of Texas. If you have any concern about privacy, please contact us with a thorough description, and we will try to resolve it.
We stand behind the promises we make.